Conditions of Sale

Thank you for giving us the opportunity to present our range of Corporate Wear and promotional and merchandising items. Please contact us for an obligation free proposal for the items you select. We have only included the main products on the website and will gladly source anything else for which you may be looking.

Conditions of Sale and Our Guarantee

We will discuss with you and assess your uniform requirements and assist you with creating or enhancing your exciting Corporate image. As you can appreciate, we cannot guarantee exclusivity of style, fabric or colour combination. Some fabrics are imported, so continuous availability of your fabric cannot be guaranteed. We cannot accept responsibility for colour deviation in materials. For these reasons, we recommend prompt confirmation of the order to avoid disappointment. We suggest that you consider buying extra stock for projected staff turnover to ensure continuity.

With regards to sampling, we are more than happy to send samples to you. Samples must be returned within 7 days of receipt thereof. All samples and associated freight costs must be paid for before dispatch of the goods. We will gladly refund the cost of the samples on receipt of the returned items, as long as this happens within the 7 day sampling period. Alternatively, your initial investment can be used as a credit against your order. No samples can be sent without prior payment.

We DO NOT “tailor make” the garments - please choose your closest size from the sizing charts, or, alternatively, we can arrange a trial sizing range, at your expense. This would have to be ordered from our suppliers and we ask that you cover the costs for this and any freight charges incurred. We will gladly use as many of these garments as possible for your order and will endeavour to return the extras to our supplier. Some suppliers do not offer a return policy, and purchase of the sizing garments will be necessary in these cases. The garments must be returned to us within 7 working days.

We do not offer an alteration service. Alterations after delivery may be necessary by your arrangement at your own cost. The order is considered official once the signed order form has been received and we will supply exactly what is ordered. We will not be held responsible for weight fluctuations, for staff members leaving, or for changes to the order after the date that your signed order confirmation has been received by us. All garments are standard and we cannot alter the size and fit to suit individuals. If you supply your own measurements, we cannot be held responsible for the fit of the garments. No garment can be exchanged or replaced once it has been embroidered. Please note prices quoted on the proposal DO NOT include GST.

Once your order details and the associated paperwork has been finalised, the garments and/or other items will be ordered on receipt of a non-refundable 50% deposit. A 75% deposit is required for manufactured garments. Embroidery samples for new logos will be sent to you for approval before embroidery takes place. We will notify you prior to delivery of your order and ask for the balance payment to be made before the goods are dispatched. Uniforms will be individually packed and named to facilitate distribution to your staff members, should you wish to use this service.

Should there be a factory fault with the goods, they must be returned to us within seven days of delivery. We will then assess the claim and if the complaint relates to manufacturing, the item will be repaired or replaced immediately, free of charge.

We look forward to assisting you in creating or enhancing your Corporate identity and thank you for choosing By Appointment Corporate Wear to be your supplier.